Shipping policy
Last Updated: June 1, 2025
At Pings Place™, we are committed to delivering your beauty‑tech products safely and efficiently. This Shipping Policy explains how we process, ship, and deliver orders within the United States and Canada.
1) Order Processing
Orders are processed within 1–3 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer.
2) Estimated Delivery Times
- United States: 8–15 business days
- Canada: 10–20 business days
Delivery times are estimates and may vary due to factors beyond our control, such as customs inspections, carrier delays, or high seasonal demand.
3) Shipping Costs
Shipping fees are calculated at checkout based on your delivery address and the weight/size of your order. We may offer free shipping during special promotions.
4) Tracking Your Order
All orders include a tracking number. You will receive tracking details by email once your order has shipped. Tracking updates may take 1–3 business days to appear after dispatch.
5) Customs, Duties & Taxes
Orders shipped to Canada may be subject to import duties, taxes, and fees imposed by the destination country. These charges are the customer’s responsibility and are not included in the product price or shipping cost.
6) Delays & Responsibility
We are not responsible for delays caused by customs, carriers, or events outside our control. However, our customer care team will assist you in tracking and resolving any delivery issues.
7) Incorrect Addresses
Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
8) Contact Information
For any questions about shipping, please contact us:
Email: contact@pings-place.com
