Frequently asked questions
How do I contact customer support?
You can reach our customer support team by email at contact@pings-place.com. We aim to respond to all inquiries within 24-48 business hours, Monday through Friday.
Can I cancel or modify my order?
Orders can be cancelled or modified within 24 hours of placement. Please contact us immediately at contact@pings-place.com. Once an order has been processed, we are unable to make changes.
What if I received a wrong or damaged item?
Please contact us within 48 hours of receiving your order at contact@pings-place.com with a photo of the item. We will resolve the issue promptly with a replacement or full refund.
How long does shipping take?
Orders are processed within 1-3 business days. Estimated delivery times: USA 5-12 days, Canada 8-14 days, Europe 8-20 days, Asia/Pacific 5-8 days.
Do you ship internationally?
Yes, we ship worldwide. Shipping times and rates vary depending on your location. Please visit our Shipping Policy page for full details.
What is your return policy?
We accept returns within 7 days of delivery for US customers. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact us at contact@pings-place.com to initiate a return.
How do I track my order?
Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package directly on the carrier's website.
What payment methods do you accept?
We accept all major credit and debit cards. All transactions are processed through a secure and encrypted checkout to protect your personal and payment information.