Privacy Policy

Last Updated: June 1, 2025

Pings Place operates this online store and website (the “Services”) to provide you with a personalized shopping experience. Our store is hosted on Shopify, which enables us to deliver the Services. This Privacy Policy explains how we collect, use, share, and protect your personal information when you access our Services, make a purchase, or communicate with us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

1) Scope and Data Controller

This Policy applies to all Services offered to individuals located in the United States and Canada. The data controller is:

Pings Place
Email: contact@pings-place.com

2) Personal Information We Collect

  • Contact details: name, postal address, email, phone number, shipping/billing addresses.
  • Payment data: payment method, card or account information (processed securely by our payment providers), payment history.
  • Account information: login credentials, preferences, settings.
  • Order history: products purchased, returned, or exchanged.
  • Technical data: IP address, device type, operating system, browser, cookies, advertising identifiers, pages viewed, and interactions.
  • Communications: emails, forms, customer service messages.

Sources of Collection

  • Directly from you: orders, forms, support requests.
  • Automatically: cookies, tags, pixels, and analytics tools when using the Services.
  • From service providers: Shopify, payment gateways, logistics and shipping partners, marketing and analytics tools.

3) Purposes and Legal Bases

  • Contract performance: process your orders, payments, shipments, returns, and customer service.
  • Legitimate interests: secure the Services, prevent fraud, improve products, measure performance, personalize your experience, and recommend relevant products.
  • Consent: email/SMS marketing, certain cookies, and personalized experiences where required.
  • Legal obligations: tax, accounting, and regulatory compliance.

4) Sharing Your Information

  • Service providers: hosting (Shopify), payment processing, fraud prevention, fulfillment/logistics, email/SMS, analytics, and advertising. We require confidentiality and security commitments.
  • Shopify platform: for hosting, order processing, and e‑commerce infrastructure. See Shopify’s Privacy Policy: shopify.com/legal/privacy.
  • Legal authorities: when required by law or to protect our rights.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.

5) Behavioral Advertising & Analytics

We may use cookies and identifiers to measure audience, improve performance, and deliver relevant ads on our Services and third‑party sites/apps. Partners may combine this data with other information in compliance with applicable laws. You can manage preferences via our cookie banner and your browser/device settings.

6) Cookies & Similar Technologies

We use cookies for:

  • Essential: site operation, cart, checkout.
  • Performance & analytics: understand site usage and improve experience.
  • Functionality: remember preferences.
  • Marketing: personalize content and ads.

Manage cookies via our “Cookie Settings” tool (if available) and your browser. Blocking some cookies may affect functionality.

7) Data Retention

  • Order & billing records: typically 6–7 years for accounting/tax purposes.
  • Customer accounts: as long as the account is active or as required by law.
  • Marketing: until you withdraw consent or opt out.

We will anonymize or delete data when no longer needed.

8) Data Security

We implement reasonable technical and organizational measures (encryption, access controls, monitoring) to protect your data. No transmission or storage is 100% secure.

9) Minors

Our Services are not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided information, contact us for deletion.

10) International Transfers

Your data may be stored and processed outside your country, including in the United States. Where required, we implement appropriate safeguards (e.g., standard contractual clauses) to protect your data during such transfers.

11) Your Rights

US Residents (including California – CCPA/CPRA)

  • Access/portability: request categories and specific pieces of personal information collected and how it’s used.
  • Deletion: request deletion, subject to legal exceptions.
  • Correction: fix inaccurate information.
  • Opt‑out of “sale”/“sharing”: refuse sale/sharing of your information for advertising where applicable.
  • Limit sensitive information use: where applicable.
  • Non‑discrimination: no adverse treatment for exercising your rights.

Canada Residents (PIPEDA)

  • Access & correction: request access to and correction of your information.
  • Withdraw consent: where processing is based on consent.
  • Complaint: file with the Office of the Privacy Commissioner of Canada.

EEA & UK Visitors (GDPR/UK GDPR)

  • Rights: access, rectification, erasure, restriction, portability, objection, and lodge a complaint with a supervisory authority.

To exercise your rights: email contact@pings-place.com. We may request information to verify your identity and will respond within legal timeframes.

12) Do Not Track & Preference Signals

Our Services do not currently respond to “Do Not Track” signals. You can manage certain preferences via our cookie tool and your browser/device settings.

13) Changes to This Policy

We may update this Policy to reflect operational, legal, or regulatory changes. Updates will be posted here with a new “Last Updated” date. Changes take effect upon posting unless otherwise stated.

14) Contact

Email: contact@pings-place.com